Last updated: 15/09/2025

At Inverness Tuning, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us, or book any of our services. We are committed to complying with the UK GDPR, the Data Protection Act 2018, and other relevant privacy laws.

1. Information We Collect

When you interact with Inverness Tuning, we may collect the following types of personal data:

Personal identification information – name, email address, phone number, home or business address.

Vehicle information – make, model, registration number, VIN, ECU/diagnostic data.

Payment details – billing information (handled securely by trusted third-party payment providers; we do not store card details).

Communication records – messages, emails, and call logs.

Website usage information – IP address, browser type, device data, and cookies (see Section 8).

2. How We Use Your Information

We use your data only for legitimate business purposes, including:

To provide quotes, bookings, and carry out tuning or diagnostic services.

To process payments and send invoices.

To respond to enquiries and provide customer support.

To send service updates, offers, or marketing communications (only where you’ve opted in).

To improve our website, services, and customer experience.

To comply with legal or regulatory requirements.

3. Lawful Basis for Processing

We only process your data where we have a valid lawful basis under UK GDPR, including:

Consent – when you opt-in to marketing.

Contract – when we provide a service you have requested.

Legal obligation – where we must comply with the law.

Legitimate interests – for running and improving our business (where this does not override your rights).

4. How We Store & Protect Your Data

We take your privacy and security seriously. All personal information is stored securely using password-protected systems, encryption, and restricted access. We do not sell or rent your data to third parties.

Your data will only be retained for as long as necessary to fulfil the purpose it was collected for, or to meet legal and regulatory requirements.

5. Sharing Your Information

We may share your data with trusted third parties, but only where necessary, such as:

Payment processors (for secure transactions).

IT and hosting providers (for website functionality and storage).

Legal or regulatory authorities (if required by law).

We will never sell or misuse your data.

6. Your Rights Under UK GDPR

You have the following rights over your personal information:

Right to access – request a copy of the data we hold about you.

Right to rectification – request correction of inaccurate or incomplete data.

Right to erasure – request deletion of your data (where applicable).

Right to restrict processing – request limits on how we use your data.

Right to data portability – request transfer of your data to another provider.

Right to object – object to processing, including marketing.

Right to withdraw consent – if processing is based on consent, you may withdraw at any time.

To exercise these rights, please contact us at:
customer@ivtuning.co.uk 

7. Marketing Preferences

If you opt-in to marketing, we may contact you about offers, news, or updates relevant to Inverness Tuning. You can opt-out anytime by clicking “unsubscribe” in emails or by contacting us directly.

8. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience, analyse site traffic, and tailor content. Cookies are small text files stored on your device.

Essential cookies – required for the website to function.

Analytics cookies – help us understand visitor behaviour.

Marketing cookies – only used if you consent.

You can control cookies in your browser settings or decline non-essential cookies when prompted.

9. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Inverness Tuning
customer@ivtuning.co.uk
Inverness, Scotland